MagiCure voor Helpdesk

The Business Reality

Business continuity is the key to any organization’s success. Especially in today’s today's economy, such continuity is critically dependent upon the IT organization and the systems and networks it supports. However, IT faces the challenge of balancing this challenge with the reality of reduced IT budgets, increased infrastructure complexity, and end-user demand for higher availability and improved service levels.

In addition, the current situation of frequent virus attacks and pervasive software bugs is forcing vendors to issue software patches at a dramatically increased rate. Patch management challenges - coupled with end-user-driven problems - make ensuring PC systems availability and timely problem resolution an enormous challenge for most IT organizations.

The MAGICURE Difference

MAGICURE offers a completely new – and patent pending – approach to PC system recovery and configuration management which can significantly lower PC support costs and reduce end-user downtime. MAGICURE enables both local and remote restoration of a PC to a desired working state (including operating system, applications, data and user settings). And it does this within the time it takes to reboot the PC - even with a failed operating system or a corrupted registry. This is a capability unparalleled in the industry!

With MagiCure, Help desk technicians can now:

• Restore PCs to a desired working state within a single boot cycle; compare this to the hours it takes using conventional technologies.
• Restore PCs back a proper operating state - even with a failed operating system or a destroyed registry - with virtually no loss of data..
• Enable users to maintain, and rapidly move between, separate system configurations for different purposes.
• Allow users to maintain and rapidly move between separate system configurations for different uses.

KEY BENEFITS

• Reduced overall PC support costs and increased Helpdesk staff productivity.
• Reduced end-user downtime and productivity losses associated with lack of system availability and/or data re-creation due to system failures
• Reduced risk of roll-out problems and end-user downtime in the event of failed patches
• Maintained business continuity and data protection in the event of successful virus intrusions
• " Dramatic improvement of customer satisfaction levels by providing new levels of systems availability, troubleshooting, and problem resolution timeframes